Terms & Conditions

NavQuest is a location-based game played in real public spaces. Players visit real-world points of interest, complete challenges and earn points. Game modes include One Team Challenge, Live Team Battle, Explore and Unlock NavQuest (lifetime access). Each mode has its own duration, pricing and rules described at the point of purchase.

You must be 16 or over to purchase a game. Younger players are welcome to take part but must be supervised by a responsible adult who agrees to these Terms on their behalf.

All payments are taken in pounds sterling (£) and processed securely via approved third-party payment providers. NavQuest does not store full card details. Your card statement will show the descriptor NAVQUEST.

Purchases are digital and grant immediate access to gameplay. Standard game purchases (One Team Challenge, Live Team Battle, Explore) can be paid for and played without creating an account — account creation is optional.

Unlock NavQuest (lifetime access) requires creating a NavQuest account. Your account stores your progress, scores and entitlements so you can return at any time. Lifetime access is tied to the account it was purchased on and cannot be transferred.

Refunds. Because purchases are digital and access is immediate, refunds are generally not available once gameplay has started, except where required by law. If a technical fault prevents you from playing, contact support@navquest.fun and we’ll do our best to make it right.

Unlock NavQuest gives you lifetime access to all current and future NavQuest locations, with one payment and no recurring fees. Lifetime access is delivered through your NavQuest account and includes your saved scores, progress and any new locations as they launch.

Standard gameplay does not require an account. Lifetime access purchases create a persistent NavQuest account, which is used for access continuity, leaderboards, saved scores, future locations and gameplay continuity. Keep your login details secure — you’re responsible for activity on your account.

Play in the spirit of the game. Do not cheat, spoof your GPS location, share answers publicly, harass other players or behave in any way that brings the game into disrepute. We reserve the right to disqualify teams or close accounts that breach these rules.

Leave every location as you found it. Do not damage, deface, move or remove anything at any challenge location. Respect wildlife, residents and other visitors.

We collect the minimum information needed to run the game: your email address (for receipts, account access and support), your team name and your in-game progress. Location data is used only while you are actively playing. We do not sell your data.

Marketing emails are optional and only sent if you actively opt in. You can unsubscribe at any time using the link in any marketing email.

Photos. Adventure photos uploaded during gameplay are stored securely for up to 24 hours. During that window you can:

• download them immediately to your device, or
• request an emailed download link.

After the retention period, photos are automatically deleted. Photos are not permanently stored in your account at this stage. By uploading a photo you confirm you have the right to do so and grant us a non-exclusive, royalty-free licence to use it for the purpose of running the game (for example, scoring and moderation).

To the maximum extent permitted by law, our total liability to you in connection with the game is limited to the amount you paid for the relevant session. Nothing in these Terms limits any liability that cannot be limited under applicable law.

We may update these Terms from time to time. The version that applies to your game is the one published on the date of your purchase.

NavQuest Interactive Limited, Jersey. For any questions about these Terms, your account or your purchase, email support@navquest.fun.